SHAPE’s COMPLETE Managed IT Service package covers everything your small business requires, including remote and onsite IT support, cybersecurity, and IT maintenance to secure your business assets. We recognize that every business has unique IT needs, which is why we tailor our solutions to meet your specific requirements. Our flat-rate pricing model provides peace of mind, so you can rest assured knowing that all your IT needs are covered without any surprise costs.
We take a white-glove approach to our IT services, ensuring that every client receives personalized attention and prompt service. When you call the SHAPE helpdesk, your call will be answered by a knowledgeable technician with the necessary resources to solve your issue, typically within the first call. With our commitment to customer satisfaction and attention to detail, you can trust us to provide top-notch IT support for your business.
Unlimited Help Desk Support: Our dedicated team of technicians is available to provide you and your employees with unlimited help desk support during business hours. Whether you need assistance via phone, email, or text, we guarantee direct access to our team members.
After-Hours Emergency Technical Support: In the event of an after-hours emergency, simply leave a message in our general voicemail or email support and our technicians will respond promptly to resolve your issue.
Network Monitoring: Our 24/7 network monitoring service provides comprehensive coverage to every aspect of your network. With real-time alerts and proactive detection and reporting of problems, we can address issues before they escalate into downtime, data loss, or expensive repair issues.
Routine Maintenance: We conduct regular analyses of your network infrastructure, user workstations, and cloud resources to ensure that our standards and best practices are being followed. By improving user productivity, security, and overall system stability, we help prevent issues before they occur.
Year-End Technology Review: We work collaboratively with your staff to review and forecast your technology needs for the upcoming year. This review helps us make strategic decisions that support your company’s growth and cut costs. Our goal is to ensure that your business is always operating at peak efficiency.
With a presence in both Midtown Manhattan and South Florida, SHAPE Integrations has been providing technology solutions for more than 15 years. Our specialization includes IT support, voice, security, and structured cabling. Our team of experts delivers dependable solutions that can adapt to the expansion of your business. We prioritize the end user experience while adhering to the standards and practices that safeguard the security of your systems.
Contact our team of experts at support@shapeint.com or (888) 858-9111 for a free support session up to 2 hours.
